Stopping LLM Hallucinations in Support with RAG and Validation
Summary During a recent production rollout of an automated customer support agent, we observed a critical failure pattern: LLM Hallucinations. The model began generating plausible but entirely fabricated refund policies, leading to high customer dissatisfaction and potential legal liability. This postmortem examines why probabilistic models fail in deterministic business environments and how we transitioned from … Read more