WhatsApp Template Message Accepted but Not Delivered (Authentication Exception)
Summary The WhatsApp Business Platform API endpoint for sending template messages returned a 200 OK response with message_status: “accepted” and a valid wamid. However, messages were undelivered, displaying an “Authentication Exception” in WhatsApp Manager. Crucially: The error occurred only for business-initiated messages (Marketing/Utility templates). Session messages (user-initiated conversations) succeeded. Access tokens, template approvals, and credentials … Read more